Support

F.A.Q. for DWX-4

Before purchasing

1) What is necessary for making a digital environment using DWX-4?

Following environment is required.
Dust Collector
If no dust collector is available, this machine cannot perform cutting.

Windows PC / 3D scanner / CAM software / tool / material / sintering furnace (for zirconia) / dust collector / compressor
Link to Easy Shape

2) Is a CAM software included?
No, it is not included.
3) How can I get a CAD/CAM software?

CAD/CAM systems are produced by our partner companies. Please click for more detail.

4) How can I make a cutting data for DWX-4?

You can make a cutting data using a CAM software. For information on how to use the software and/or DWX-4 settings, please contact your local dealer. 

5) Why is it necessary to put a dust collector?
If no dust collector is available, this machine cannot perform cutting.

It is to prevent not only the hazardous cutting dust from getting out of the machine but also cutting dust from going inside the mechanical parts like the spindle unit. It makes malfunction of the machine.
Be sure to install the vacuum system which meets the required performance.
6) Are there any requirements for a dust collector and a compressor?

Dust Collector
- Static Pressure : 4 kPa or more
- Air Flow : 2m3/min or more

Compressor
- Air Pressure : 0.2 to 1.0 MPa
- Air Capacity : 30L/min or more
- Contamination of the compressed air by foreign material is undesirable. Use an oil-free compressor.
- Moist air may cause rust. Use a device equipped with a dryer.
- Stable pressure is required. Select a source that has an adequate tank capacity.
- A hose (outer diameter : 6 mm (polyurethane tube) is required.

7) What kind of language which can be displayed by VPanel?

Japanese, English, and Chinese (a simplified Chinese character, the traditional Chinese character) correspond.
In the language supported, it is displayed in the language, and becomes an English display in the language not supported.

8) I am interested in DWX-4. Please let us know a contact.

Please click here to contact us or your local dealer.

9) Can DWX-4 work for 24 hours?

Under the following operating environment, DWX-4 can work for 24 hours:

- Temperature of 5 to 40 degrees Celsius (41 to 104 degrees Fahrenheit)

- Humidity (no condensation) of 35 to 80%

- Ambient pollution of degree 2 (as specified by IEC 60664-1)

Specifications

1) How big is DWX-4?

External dimensions : 340 (W) x 365 (D) x 405 (H) mm

At least the following amount of space is necessary for installation.
Installation space :  0.5 x 0.5 m (19.7 x 19.7 in)
Work space :  1 x 1 m (39.4 x 39.4 in)

2) What kind of material can DWX-4 cut?

DWX-4 : Zirconia (pre-sintered), wax, PMMA.
* Characteristics may vary according to the material. Please contact your material manufacturer for more detail.

3) Is it possible to cut composite resin blocks?

Yes, it is possible with the latest firmware version and use of the ZDB milling burs and CAM settings for composite resin blocks.For downloading the latest software, please visit the SUPPORT page of Easy Shape.Easy Shape Support website

For more details, please contact your local authorized Roland DG reseller.

4) Are there any limitation for material size?

You can use general workpieces (Block and Workpiece with pin) in the dental market.

5) Can I use a material of disc?

No, you can't.

6) I would like to know a required PC for DWX-4.

Operating system :  Windows XP/Vista/7/8 (32,64 bit edition)
CPU :  The minimum required CPU for the operating system
Memory :  The minimum amount of required RAM for the operating system
Optical drive :  CD-ROM drive
Video card and monitor :  At least 256 colors with a resolution of 1,024 x 768 or more recommended
* For the latest information, see the Products website. link

7) Which file format is available for DWX-4?

DWX-4:RML-1 and NC code
* The cutting data created by supported CAM software can be used.

8) Which software is bundled with DWX-4?

VPanel and Windows driver are bundled.
VPanel is a program to operate DWX-4 on the computer screen. It has functions to output cutting data, perform maintenance, and make various corrections. In addition, it displays error messages of DWX-4.
Windows driver is a program to control the milling machine through your PC.

9) Which CAM software can I use?

CAM software is produced by our partner companies. Please click

10) Is DWX-4 compatible with NC code (G code)?

DWX-4 is compatible with NC code (G code).
* The NC code (G code) command created by supported CAM software can be used.

11) Is it possible to use DWX-4 for drilling?

It is possible if you send a drilling command from your CAM software.

12) Which tool can I use?

Shank diameter  : 4 mm
Length : 40 to 55 mm

13) How do you connect the machine with the PC?

USB connection (compliant with Revision 1.1).
A USB cable is included. The USB3.0 cable cannot be used.
Be sure to refrain from using a USB hub. If a USB hub is used, there is a possibility that the machine cannot be connected.

14) How long is the included USB cable?
Is it possible to use any other cables in the market?

The included cable is 3.0 meters in length. It is recommend to use the bundled cable for DWX-4.

15) Are there any safety feature if a front cover is accidentally opened during cutting?

The machine makes an emergency stop as a safety feature.

16) Can I use an e-mail program which requires a user authentication?

Yes, you can.
* The sending of e-mails may become impossible due to settings of the security software, etc.
If e-mails cannot be sent, check the settings of the security software used as anti-virus software.
* Consult with the network administrator about details of e-mail settings.
* VPanel does not support TLS connections (STARTTLS).

About composite resin blocks

1) Are the DWX-50 and DWX-4 capable of machining composite resin blocks?

Yes, the DWX-50 and DWX-4 are capable of machining composite resin blocks, when used wth following items. For more details, please contact our local resellers.
・ Milling burs for composite resin blocks
・ CAM templates for composite resin blocks

* Firmware and VPanel versions below or later (versions can be chacked in the "Version" menu of VPanel)

2) Which composite resin blocks can the DWX-50 and DWX-4 mill?

All composite resin blocks that are attached to the DWX-50 and DWX-4 can be milled.

3) What is the machining time for a composite resin block?

With a use of the genuine ZDB series milling burs, one block can be milled in the below period of time.
* Please note that thoses data are rough indications and the actual time varies depending on the CAM settings

4) Where can the ZDB series milling burs be purchased?

The ZDB series milling burs can be purchased from our local resellers.

5) How many prosthesis units can the ZDB series milling burs cut?

The below chart shows the number of prosthesis teeth the ZDB series milling burs can cut.
* Please note that those data are rough indications and the actual number varis depending on materials and designs
* The ZDB series milling burs are not recommended for machining zirconia, PMMA nor wax materials

6) How the life of the ZDB milling burs are managed?

The life of the ZDB series milling burs can be managed with the "Tool Management" function of VPanel. The below chart shows rough indications of each burs' life. Please refer to the User's Manual for more details.

Troubleshooting

1) Initialization is not performed or initialization fails.

Is a front cover open?

When starting the machine, Make sure that the upper and lower front covers are closed and the COVER LED is dark. For safety, initialization is not performed when a cover remains open at startup.

Is anything caught on the spindle head or table?

Check whether something has become caught and is impeding initialization.

Is the tool snagged?

The tool attached to the spindle unit or rotary axis unit may fail to perform initialization if it is snagged on the attachment. Try to detach the tool using the emergency tool release function of VPanel.

* For more information, please refer to "User's Manual" ("Maintenance Tab").

2) The Operation Button Does Not Respond.

Is a front cover or maintenance cover opened?
Some operations of the machine will be limited if the front cover or the maintenance cover is open. Close all the cover.

Are you operating the operation button with a glove on?
The operation button does not respond if you wear a glove. Operate the operation button with a bare hand.

3) VPanel Does Not Recognize the Machine.

Is the cable connected?
Make sure that the cables are connected.
* For more information, please refer to "Setup Guide" ("Installing the Software").

Is the driver installed correctly?
If the connection to the computer is not made in the sequence described, the driver may fail to be installed correctly. Unless a driver is suitable, VPanel does not work. Check again to ensure that the connection was made using the correct procedure.
* For more information, please refer to "Setup Guide" ("Installing and Setting Up the Software"), "User's Manual" ( "To Install Software and Electronic Manual Separately"), "User's Manual" ( "Installation Is Impossible").

Is the procedure correct when plural machines are connected or when the ID of any machine is changed?
There is a possibility that the connection method might be incorrect when more than one machine is connected. Check the correct connection method. After the ID of a machine was changed, it is necessary to restart the machine and VPanel.
* For more information, please refer to "Setup Guide" ("Connecting Multiple Units").

4) Cutting Data Can Not Be Output to the Machine, or the Machine Does Not Operate Although Cutting Data Is Output to It

Is the front cover or maintenance cover open?
If the front cover or maintenance cover is opened, the machine does not start cutting even if it receives cutting data. Close all
covers, and press the button of the machine. Cutting will begin.

Does VPanel recognize the machine?
Make sure that a message other than "Offline (Off displayed)" is displayed on the screen of VPanel.

When plural machines are connected, is the selected machine correct?
Select a machine to which you want to output cutting data on the screen of VPanel.

Is operation paused?
When the PAUSE LED is on, it means that operation is paused. When the machine is paused, cutting stops and some operations
are restricted. When you press the operation button of the machine shortly, the pause is canceled. When you hold down the operation button, cutting is stopped.

Is initialization or data cancel in progress?
The cutting data received in the middle of initialization or data cancel will be cancelled. Output cutting data after confirming that the machine is in the standby status.

Is the cutting data correct?
Check the cutting data.

Does any error exist?
The error LED will flicker if an error occurs. Details of the error will be displayed on the screen of VPanel.
* For more information, please refer to "User's Manual" ("Responding to an Error Message") .

5) The Computer Shut Down When Plural Machines Were Connected

Is a machine with a same ID connected to the computer?
When more than one machine is connected to the computer, if machines with a same ID are connected at the same time, the computer might shut down. If the computer shuts down, turn off the power of all the connected machines and disconnect the USB cables from the computer.
Next, restart the computer, and then start VPanel. If VPanel does not start, install it again. Then, make the setting again in a way that a same ID is not assigned to more than one machine.

* For more information, please refer to  "Setup Guide" ("Connecting Multiple Units").

6) The Ionizer Is Not Effective (Cutting Waste Adhere to the Around Wall of Cutting Area)

Is the workpiece being cut PMMA?
The ionizer (static eliminator) is effective for only PMMA and is not effective for zirconia or wax.

Is the area around the ionizer covered with cutting waste?
If cutting waste adhere to this area, remove them with a dust collector. The ionizer may become less effective if cutting waste adhere to this area. Do not touch the inside of the ionizer.

* For more information, please refer to "User's Manual" ("Cleaning after Cutting Operation Ends").

Is the machine grounded?
If the machine is not grounded, the effect of the ionizer can not be obtained.

7) Compressed air does not come out.

Is any of the operations which need compressed air being performed?
Compressed air is only supplied during some operations, such as the rotation of the spindle or the replacement of the tool.

Is the connection or pressure of the regulator set correctly?
Check the regulator for connection. Check if the memory of the regulator is 0. If the set pressure of the regulator is 0, compressed air will not be supplied.

* For more information, please refer to "Setup Guide" ("Preparing the Regulator"), "User's Manual" ("Installation Is Impossible").

Is the knob at the bottom of the regulator open?
If the knob at the bottom of the regulator is open, compressed air flows out.

* For more information, please refer to "User's Manual"("Care and Maintenance of the Regulator").

8) Abnormal Noise Occurs

Are the shaft and the drive screws contaminated? Has the grease run out?
Clean the guide shaft and the drive screws, and apply the attached grease to them. The machine is likely to generate noise
at the initial stage after introduction. If abnormal noise occurs, apply the grease to the drive screws.

* For more information, please refer to "User's Manual" ( "Cleaning the Inside and Applying Grease").

9) Automatic Correction Fails

Is the automatic correction jig, detection pin, or ATC magazine contaminated?
Remove contamination on the automatic correction jig, detection pin, or ATC magazine if they are contaminated. If they are contaminated due to buildup of cutting waste or the like, the sensor cannot operate correctly, making correct detection impossible.

* For more information, please refer to "User's Manual" ("Correction of Milling Machine").

Is the automatic correction jig properly attached?
Check the automatic correction jig to see if it is properly attached.

Is the detection pin properly attached?
Check the detection pin to see if it is properly attached. Check the position of the tool holder attached to the detection pin.

* For more information, please refer to "User's Manual" ( "Correction of Milling Machine"), "Setup Guide" ("Specifications" "Detection Pin Dimension").

10) Tool Management Information Was Lost

Did you change any machine name (printer name)?
Tool information is saved by machine name (printer name). Before changing a machine name (printer name), record the contents of the tool information concerned.

11) The Cutting Results Are Not Attractive

Is the machine out of correction?
The origin point may be out of position due to a long period of use or the relocation of the machine and affect cutting results. Perform automatic correction. If expected cutting results cannot be obtained even after automatic correction was performed, perform manual correction.
* For more information, please refer to "User's Manual" ( "Correction of Milling Machine"),
("Manual correction" Dialog").

Is the workpiece securely mounted in place?
Check the mounting state of the workpiece. Fasten the workpiece in place securely so that the workpiece will not slip out of place or come off because of vibration during cutting or tool pressure.
* For more information, please refer to "User's Manual" ( "STEP1: Attaching the Workpiece"),

Is the tool worn?
If the same tool is used for cutting for a long period of time, it will get worn and affect cutting results. Try to replace the tool with a new one. The work time of the tool can also be managed by VPanel.
* For more information, please refer to "User's Manual" ("Tool management" Dialog").

12) There Is a Line of Level Difference in the Cutting Result

Is the machine out of correction?
The origin point may be out of position due to a long period of use or the relocation of the machine and it causes a line of level difference in the cutting results. Perform automatic correction. If expected cutting results cannot be obtained even after automatic correction was performed, perform manual correction. For manual correction, changing the Y value in origin correction may improve the situation.

* For more information, please refer to "User's Manual" ("Correction of Milling Machine"),
("Manual correction" Dialog").

13) Chipping Occurs (Edges of Cut Workpieces Become Chipped)

Is the tool worn?
If the same tool is used for cutting for a long period of time, it will get worn and affect cutting results. Try to replace the tool with a new one. The work time of the tool can also be managed by VPanel.
* For more information, please refer to "User's Manual" ( "Tool management" Dialog").

Is the thickness specified in the cutting data excessively thin?
If the specified finish thickness of workpieces is excessively thin, chipping is apt to occur. Review the shape specified in the
cutting data.

Is the collet deformed?
The collet may deform if the spindle nose (end of the spindle) strikes against the clamp, etc. or the spindle is locked. If the
collet is deformed, replace it.
* For more information, please refer to "User's Manual" ( "Replacing the Collet").

Are the cutting conditions too strict?
Strict cutting conditions may affect cutting results. Review the cutting conditions of CAM.

14) How often do you change a tool?

Zirconia :  40 teeth
PMMA :  40 teeth
* A reference value when you use different tools for roughing and finishing. The replacement cycle varies according to usage conditions.

15) A hole opens in cutting result

Is the thickness specified in the cutting data excessively thin?
The finish thickness of workpieces needs to be 0.5 mm or over. Check the thickness specified in the cutting data.

Is the machine out of correction?
The origin point may be out of position due to a long period of use or the relocation of the machine and affect cutting results.
Perform automatic correction. If expected results cannot be obtained even after automatic correction was performed, perform manual correction. In manual correction, cutting results may be improved by shifting the Z origin point in the direction.
* For more information, please refer to "User's Manual" ( "Correction of Milling Machine"), "Manual correction Dialog".

Are the cutting conditions too strict?
Strict cutting conditions may affect cutting results. Review the cutting conditions of CAM.

16) The Dimensions of Cutting Results Do Not Match

Does the diameter of the tool match the settings of CAM? Is the set shrinking percentage proper for the workpiece?
Check the settings of CAM.

Does the set temperature of the sintering program match the workpiece?
Check the set temperature of the sintering program to see if it matches the workpiece of the manufacturer used.

17) To Install Driver Separately

The driver, software, and the electronic manual can be installed together on this machine. For the method of installing them at a time.
* For more information, please refer to "Setup Guide" ( "Installing and Setting Up the Software.” )

18) To Install Software and Electronic Manual Separately

The driver, software, and the electronic manual can be installed together on this machine. For the method of installing them at a time.

* For more information, please refer to "Setup Guide" ( "Installing the Software").

19) Installation is impossible.

If installation quits partway through, or if the wizard does not appear when you make the connection with a USB cable, take action as follows.
Windows 8
1. Use a USB cable to connect the machine and the PC, and then turn the machine on.
2. If the [Found New Hardware] wizard appears, click [Cancel] to close it. Disconnect any USB cables for printers other than
this machine.
3. Click [Desktop].
4. Move the mouse to the lower right corner to display Charm and click [Settings].
5. Click [PC Information].
6. Click [Device Manager]. When the [User Account Control] screen appears, click [Continue]. The [Device Manager] screen
appears.
7. Click [Show hidden devices] on the View menu.
8. Double-click [Printers] or [Other devices] in the list. Click the model name or [Unknown device], whichever appears below
the item you selected.
9. Click [Delete] on the [Action] menu.
10. In the [Confirm Device Uninstall] dialog box, click [OK] to close the device manager.
11. Disconnect the USB cable that is connected to the printer, and then restart Windows.
12. Uninstall the driver. Carry out the steps from step 3 in "User's Manual" (“Uninstall the Driver Windows 8”) to uninstall the driver.
13. Install the driver again according to the "Setup Guide" ( "Installing and Setting Up the Software” ) or procedure "User's Manual"("To Install Driver Separately").
Windows 7
1. If the [Found New Hardware] appears, click [Cancel] to close it.
2. Click the [Start] menu, then right-click [Computer]. Click [Properties].
3. Click [Device Manager]. The [User Account Control] appears, click [Continue]. The [Device Manager] appears.
4. At the [View] menu, click [Show hidden devices].
5. In the list, find [Other devices], then double-click it. When the model name you are using or [Unknown device] appears
below the item you selected, click it to choose it.
6. Go to the [Action] menu, and click [Uninstall].
7. In "Confirm Device Uninstall" window, select [Delete the driver software for this device.], and then click [OK]. Close the
[Device Manager].
8. Disconnect the USB cable from the computer, and then restart Windows.
9. Uninstall the driver. Carry out the steps from step 3 in "User's Manual"(“Uninstall the Driver Windows XP / Vista / 7 ”) to uninstall
the driver.
10. Install the driver again according to the "Setup Guide" ( "Installing and Setting Up the Software” ) or procedure "User's Manual"("To Install Driver Separately").
Windows Vista
1. If the [Found New Hardware] appears, click [Cancel] to close it.
2. Click the [Start] menu, then right-click [Computer]. Click [Properties].
3. Click [Device Manager]. The [User Account Control] appears, click [Continue]. The [Device Manager] appears.
4. At the [View] menu, click [Show hidden devices].
5. In the list, find [Printers] or [Other device], then double-click it. When the model name you are using or [Unknown device]
appears below the item you selected, click it to choose it.
6. Go to the [Action] menu, and click [Uninstall].
7. In "Confirm Device Uninstall" window, select [Delete the driver software for this device.], and then click [OK]. Close the
[Device Manager].
8. Disconnect the USB cable from the computer, and then restart Windows.
9. Uninstall the driver. Carry out the steps from step 3 in "User's Manual"(“Uninstall the Driver Windows XP / Vista / 7 ”) to uninstall
the driver.
10. Install the driver again according to the "Setup Guide" ( "Installing and Setting Up the Software” ) or procedure "User's Manual"("To Install Driver Separately").
Windows XP
1. If the [Found New Hardware Wizard] appears, click [Finish] to close it.
2. Click the [Start] menu, then right-click [My Computer]. Click [Properties].
3. Click the [Hardware] tab, then click [Device Manager]. The [Device Manager] appears.
4. At the [View] menu, click [Show hidden devices].
5. In the list, find [Printers] or [Other device], then double-click it. When the model name you are using or [Unknown device]
appears below the item you selected, click it to choose it.
6. Go to the [Action] menu, and click [Uninstall].
7. In "Confirm Device Uninstall" window, crick [OK].
8. Close the [Device Manager] and click [OK].
9. Detach the USB cable from the computer, and then restart Windows.
10. Uninstall the driver. Carry out the steps from step 3 "User's Manual" (“Uninstall the Driver Windows XP / Vista / 7 ”) to uninstall
the driver.
11. Install the driver again according to the "Setup Guide" ( "Installing and Setting Up the Software” ) or procedure "User's Manual"("To Install Driver Separately").

20) Uninstalling the Driver

When uninstalling the driver, perform following operation.

Windows 8
*If the driver is uninstalled without following the procedure given below, there is a possibility that it might not be able to be re-installed.
1. Turn the machine off, and disconnect the cable that is connecting the PC and the machine.
2. Start Windows.
3. Click [Desktop].
4. Move the mouse to the lower right corner to display Charm and click [Settings].
5. On the task bar, click [Control Panel], and then [Uninstall a program].
6. Select the machine's driver that you want to uninstall, and then click [Uninstall].
7. When a message prompting you to confirm that you want to uninstall the driver appears, click [Yes].
8. On the task bar, click [Start], and then [Desktop].
9. Start Windows Explorer to open the drive and folder where the driver is located. (* Notes)
10. Double-click the "SETUP64.EXE"(64-bit version) or "SETUP.EXE" (32-bit version).
11. When the [User Account Control] dialog box appears, click [Continue].The driver's installer starts.
12. Click [Uninstall]. Select the machine that you want to uninstall, and then click [Start].
13. If it is necessary to restart your computer, a window prompting you to restart it appears. Click [Yes].
14. After the computer is restarted, display the Control Panel and click [View devices and printers].
15. If the icon of the device you wish to remove is shown, right-click on the icon to click on [Remove device].
(*)
When you are using the CD-ROM, specify one of the following folders. (The CD drive is drive D in this example).
D:\Drivers\25D\WIN8X64 (64-bit version)
D:\Drivers\25D\WIN8X86 (32-bit version)
If you're not using the CD-ROM, go to the Roland DG Corp. website (http://www.rolanddg.com/), and download
the driver for the machine you want to delete. Then, specify the folder where you extracted the downloaded file to.

Windows XP / Vista / 7
*If the driver is uninstalled without following the procedure given below, there is a possibility that it might not be able to
be re-installed.
1. Before you start uninstallation of the driver, unplug the USB cables from your computer.
2. Log on to Windows as “Administrator.”
3. From the [Start] menu, click [Control Panel]. Click [Uninstall a program].
4. Click the driver for the machine to delete to select it, then Click [Uninstall].
5. A message prompting you to confirm deletion appears. Click [Yes].
6. From the [Start] menu, choose [All Programs], then [Accessories], then [Run], and then click [Browse].
7. Choose the name of the drive or folder where the driver is located. (*)
8. Select "SETUP64.EXE" (64-bit edition) or "SETUP.EXE" (32-bit edition) and click [Open], then click [OK].
9. The [User Account Control] appears, click [Allow].
10. The Setup program for the driver starts.
11. Click [Uninstall] to choose it. Select the machine to delete, then click [Start].
12. If it is necessary to restart your computer, a window prompting you to restart it appears. Click [Yes].
13. The uninstallation finishes after the computer restarts.
(*)
When using the CD-ROM, specify the folder as shown below (assuming your CD-ROM drive is the D drive).
Windows XP
D:\Drivers\25D\WINXPX64 (64 bit edition)
D:\Drivers\25D\WINXPX86 (32 bit edition)
Windows Vista
D:\Drivers\25D\WINVISTAX64 (64 bit edition)
D:\Drivers\25D\WINVISTAX86 (32 bit edition)
Windows 7
D:\Drivers\25D\WIN7X64 (64 bit edition)
D:\Drivers\25D\WIN7X86 (32 bit edition)

If you're not using the CD-ROM, go to the Roland DG Corp. website ( http://www.rolanddg.com/ ) and download the driver for the machine you want to delete, then specify the folder where you want to expand the downloaded file.

21) Uninstalling VPanel

When uninstalling VPanel, perform following operation.
Windows 8
1. Quit VPanel. (Right-click   [VPanel icon] in the task tray and select "Exit".)
2. Move the mouse to the lower right corner to display Charm and click [Settings].
3. Click [Control Panel], and then [Uninstall a program].
4. Select [Roland VPanel for DWX-4] and click "Uninstall."
5. Uninstall VPanel by following the instructions given in the window.
Windows XP/ Vista / 7
1. Quit VPanel. (Right-click [VPanel icon] in the task tray and select "Exit".)
2. From the [Start] menu, click [Control Panel] > [Programs and Functions] ([Add or Remove Programs] in Windows XP) from the [Start] menu.
3. Select [Roland VPanel for DWX-4] and click "Uninstall" (or "Delete").
4. Uninstall VPanel by following the instructions given in the window.

22) A milling bur breaks during operation.

There are four possible causes:

1 The milling bur  is worn out. Please replace the milling bur with a new one. Please contact your local authorized Roland DG reseller for replacement time.

2 The milling bur, material type and/or size may not match with the CAM settings. Please use the appropriate CAM settings for your milling bur, material type and size.

3 The CAM version may not be the latest one. Please contact your local authorized Roland DG reseller for more details on the CAM software.

4 The DWX-4 may require maintenance. Please clean the processing area, tighten the collet and execute automatic correction. If the problem still occurrs after executing above countermeasures, please contact your local authorized Roland DG reseller.

Error message

This section describes the error messages that may appear on vpanel window, and how to take action to remedy the problem.
if the action described here does not correct the problem, or if an error message not described here appears, contact your authoriz

1) 1000-???? % limit switch is not found. (% is any of "X", "Y", "Z", or "A".)

The limit switch of the displayed axis cannot be detected.
Turn off the power, remove the objects which block the operation of the machine and accumulated cutting waste, if any, and then restart the machine.

2) 1006-???? % motor position is lost. (% is any of "X", "Y", "Z", or "A".)

The limit switch of the displayed axis cannot be detected.
Turn off the power, remove the objects which block the operation of the machine and accumulated cutting waste, if any, and then restart the machine.

3) 101D-0000 The tool has not been released.

Release the tool forcibly by following the message of VPanel. After the tool was removed, clean the inside of the collet and the magazine. If the same error recurs even after the inside of the collet was cleaned, the collet may be deformed. In this case, replace the collet.

4) 101E-0000 The tool might be broken.
101F-0000 The tool chucking has slipped out.

The tool moved out of position or was damaged due to a large load on the tool. The cutting conditions may be excessively strict. Review the settings of CAM and the shape specified in the cutting data. If the same message appears even after the cutting data was reviewed, the tool may be worn. Replace it with a new one.

5) 1017-0000 Cover opened during operation.

The machine will come to an emergency stop if the front cover is opened when the spindle is rotating. Turn off the power, and close the front cover, and then restart the operation from the beginning.

6) 1020-0000 The tool is too long.
1021-0000 The tool is too short.

Replace the tool with one of proper length (length: 40 to 55 mm). There is a possibility that the position of the tool holder is not correct. Check the position of the tool holder.
* For more information, please refer to ""User's Manual"" ( ""STEP2 : Attaching a Tool"").

7) 1022-0000 The tool is not found.

The tool is not set, or it is mounted on a wrong stocker number. Set the tool again.
There is a possibility that the ATC magazine may be out of position. Perform automatic correction. If the same message appears even after automatic correction was performed, the ATC magazine or tool may be contaminated. Clean the machine.

8) 1023-0000 The number of parameters for a RML-1 command received from the computer was incorrect.
1024-0000 The parameter for a RML-1 command received from the computer was out of range.
1025-0000 The RML-1 command from the computer could not be interpreted.
1026-0000 NC code error occurred. Address is not defined.
1027-0000 NC code error occurred. Parameter is not defined.
1028-0000 NC code error occurred. Can not be executed.

There was something wrong with the cutting data received from the computer. Review the cutting data.

9) 1029-0000 The spindle experienced an overload.
102A-0000 The spindle experienced overcurrent.
102D-0000 Spindle rotation is impossible because the spindle shaft is locked or voltage is too low.

The spindle stopped under a large cutting load. Turn off the power. The cutting conditions may be excessively strict. Review the settings of CAM and the cutting data.

10) 102B-0000 The spindle motor temperature is high.

The spindle motor stopped due to a continued high motor load or instantaneously excessive motor load. Turn off the power.
The cutting conditions may be excessively strict. Review the settings of CAM and the shape specified in the cutting data.
In addition, the motor may be overheated. Keep the spindle motor rested for a while, and restart it.

11) 1030-0000 The dust collector is not working.

The dust collector is turned off or powerless. Turn on the dust collector, or check the settings of the dust collector and the filter.

Maintenance

1) Where can I download Windows driver, VPanel Updater and Firmware Installer?

You can download them from Easy Shape Support page link

2) How often do you change a consumable part?

Spindle unit :  2,000 hours
Spindle belt :  2,000 hours
* The replacement cycle varies according to usage conditions.

3) How can I make a cutting?

Please check followings.





1. Tool :  The tool(s) must be the same between the one(s) you configured in your CAM software and actual one(s) you set on ATC magazine.
2. Material :  The thickness must be the same between the one you configured in your CAM software and actual one you put on the Milling Machine.
3. Installing the material :  The cap must be tightened firmly.
4. Dust Collector :  The power must be turned on.
5. Compressor :  Required amount of compressed air must be supplied.

4) Is there anything I should do after making a cutting?

After cutting, clean the cutting area using a commercially available brush or dust collector. Carefully remove cutting waste
from the portions of 1 to 6 in particular because the cutting result may be affected if cutting waste remain on them.
* For more information, please refer to "User's Guide".

5) Is there any periodic maintenance?

Confirm tightening of a collet every 200 hours or once in a month according to the following procedure.
A collet needs to be frequently checked for tightening. If a collet is used for a prolonged period or cutting error occurs frequently, the collet may become loose and gripping force of a tool may become weak.




* For more information, please refer to the bundled instructions

6) Is there anything I should consider when performing [Automatic correction] in VPanel?




* Keep the Detection pin in the bundled case when not in use.

7) How often do you change a tool?

Zirconia :  40 teeth
PMMA :  40 teeth
* A reference value when you use different tools for roughing and finishing. The replacement cycle varies according to usage conditions.